Puttenham Hill House Care Home
- Care home
- 30 beds
- Nursing care
- Dementia care
- Registered since 2010
- Wyke, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Puttenham Hill House Care Home: inspection record
Rated Requires improvement in October 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Springfield Manor Nursing Home (Good, 0.2 miles away) and The Bungalow (Good, 1.5 miles away).
Nearest care homes:
- G Springfield Manor Nursing Home Good, 0.2 miles away
- G The Bungalow Good, 1.5 miles away
- G Robertson Nursing Home Good, 1.9 miles away
- G Fenton Lodge Good, 2 miles away
- G Shandon Good, 2.2 miles away
About the service
From the Care Quality Commission's inspection report published 1 October 2021. Quoted under the Open Government Licence.
Puttenham Hill House Care Home is a residential care home that provide personal and nursing care for up to 30 older people who may be living with dementia and or a physical disability. The home accommodated people across three separate units. At the time of our inspection the service was providing care to 23 people.
What inspectors found
Staff were not deployed effectively at the service which left people at risk. Although staff were aware of the risks associated with people's care this was not always being managed in a safe way. Quality assurance was not always effective. The provider had failed to maintain robust oversight of the service. As a result, the level of care had deteriorated from the last inspection.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People had access to health care professionals to support them with their care. People and relatives told us that staff were kind and caring and we saw examples of this.
Safety checks were undertaken at the service and there were plans in place to protect people in the event of a fire. People received their medicines when needed. Staff were aware of the procedures of reporting safeguarding concerns and people told us they felt safe with staff. People were given opportunities to feedback how they wanted their care to be delivered.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 October 2021. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 1 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Alison Packham
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 1 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bupa Care Homes (BNH) LimitedBrand: BUPA Group
- Ownership type
- Organisation
- Companies House number
- 02079932 (opens Companies House)
Bupa Care Homes (BNH) Limited runs 26 services in England, 8 of them in the South East. 21 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by Bupa Care Homes (BNH) Limited
- O Arbrook House Care Home Outstanding. Care home with nursing, Surrey
- O Aylesham Court Care Home Outstanding. Care home with nursing, Leicestershire, East Midlands
- O Queensmount Care Home Outstanding. Care home with nursing, Bournemouth, Christchurch and Poole, South West
- O Tenterden House Care Home Outstanding. Care home with nursing, Hertfordshire, East of England
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Puttenham Hill House Care Home provide nursing care?
- Yes. The Care Quality Commission lists Puttenham Hill House Care Home as a care home with nursing.
- How many beds does Puttenham Hill House Care Home have?
- The Care Quality Commission's register lists 30 beds at Puttenham Hill House Care Home.
- When was Puttenham Hill House Care Home last inspected?
- The Care Quality Commission's latest rating for Puttenham Hill House Care Home was published on 1 October 2021.
- Who runs Puttenham Hill House Care Home?
- Puttenham Hill House Care Home is run by Bupa Care Homes (BNH) Limited. It runs 26 services in England, 8 of them in the South East.
- What is Puttenham Hill House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 October 2021.
Contact
- Phone
- 01483 810628
- Address
- Puttenham, off Hogs Back, Guildford, GU3 1AH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Springfield Manor Nursing Home (Good, 0.2 miles away) and The Bungalow (Good, 1.5 miles away).
Nearest care homes:
- G Springfield Manor Nursing Home Good, 0.2 miles away
- G The Bungalow Good, 1.5 miles away
- G Robertson Nursing Home Good, 1.9 miles away
- G Fenton Lodge Good, 2 miles away
- G Shandon Good, 2.2 miles away