39 Hawthorne Grove

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People had a variety of risk assessments which identified areas of risk and gave guidance to staff on how to minimise those risks.

Medicines were administered, stored and managed safely.

Staff were recruited safely and told us they had good support from the registered manager. They had regular one to one supervision and an annual appraisal. The registered manager operated an open door policy and staff felt very able to approach them with any issue.

People's needs were assessed by a multi-disciplinary team of health and social care professionals. Care plans were developed using person centred language and detailed individual needs, preferences and methods of communication.

We observed and we were told staff were kind caring and compassionate and delivered dignified and respectful care to people. 39 Hawthorne Grove was homely calm and relaxed. People appeared to be happy and content.

The service had a new registered manager who had made significant improvements to communication, record keeping and the quality of people's lives. We received very good feedback about their management

style and competency.

The service had robust quality assurance and audits in place to monitor the quality of the service, senior management also had good oversight.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.