Shaftesbury Court (Manor Close)

The service has recently moved back to this location following a complete rebuild. The accommodation is on a single storey level and is comprised of two open plan communal kitchen dining rooms and lounge areas. Each bedroom has en-suite facilities and a door leading to outside.

There are also two bungalows on the site which provide accommodation for up to four people. Three of the 14 people being supported were living in these at the time of this inspection.

The service is also registered to provide personal care to people living in their own homes. At this time no one was receiving this service.

Not all key questions were inspected at this time, but the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture in relation to the Safe and Well-led key questions.

Right support: • There were positive opportunities within the service for people to be engaged and involved. • The new build had been designed very much with the people who lived there in mind. They had been involved in the design and plans at an early stage to ensure it worked for them. • We saw that people were involved in the creating and ongoing review of their care plans. • The service worked with people towards more independent ways of living.

Right care: • We did not look at the caring key question at this inspection. However, we did observe some care interactions and saw these demonstrated genuine care for people from staff. • People were extremely comfortable with staff and people's permission was sought at every support interaction. • The service was dedicated to being led by the people who lived there and people were active in choosing

how they lived. • The service had used exceptional advances in technology to effectively enhance and promote peoples experiences.

Right culture: • The service has a exceptionally positive culture that was person-centred, open, inclusive and empowering. It had a well-developed understanding of equality, diversity and human rights and put these into practice. Staff at every level demonstrated a genuine passion to promote and support people's rights within the service. • People living at the service were valued for the individuals they were. • There were many opportunities provided for people to be engaged and involved in the daily running of the service and their wider community. • Staff members were visibly proud to work in the service and keen to share their knowledge of people and ways their practice supported people.

The service had excellent and well thought out infection control measures in place. Information folders and updates regarding the pandemic were readily available for staff to keep well informed and Easy read documents were in place to support people's understanding. The provider had introduced a new policy in which new employees joining the organisation had to receive their COVID-19 vaccine within three months. The service had received extremely positive feedback from a health professional about the organisation of staff when they had visited to undertake COVID-19 immunisation to people and staff. This had been shared with the GP as an example of excellence.

The service had a clear structure of accountability and defined roles. Staff felt well supported and spoke positively about their roles within the service. Staff shared their positive feedback about the support and care they had experienced from the registered manager during the last difficult year. The registered manager had been the provider's chosen winner for their last year awards ceremony for their excellent leadership and commitment to the service.

Staff followed an admirable ethos that centred around promoting independence and people's choice. Staff knew people well and relationships between people and staff were comfortable and built on mutual trust.