Chantry Gardens

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff had been trained and were supported. Staff shared information with each other and made referrals to healthcare professionals. People had health action plans and needs had been assessed. Staff supported people to maintain a balanced diet and do their own shopping and meal preparation where appropriate.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff supported people to access their local community and services. There was planned activities in place but also people could follow their own interests.

People had their own care plans which were regularly reviewed. Information was accessible to people and staff followed communication guidance. There was a complaints policy in place but there had been no complaints. People had opportunities to voice their opinions and ideas to improve the service.

There was a registered manager in post who had started at the service since our last inspection. They were supported in their role by a senior support worker and an operations manager who visited monthly. Quality assurance systems were in place and action plans were produced to identify improvements. People and staff had regular meetings to discuss their views which were recorded and if needed, actions identified.