Tillson House

People were supported by a staff group who had been trained in safeguarding and understood how to safeguard vulnerable adults from abuse and neglect.

The provider had enough staff with the right skills deployed to provide people with their commissioned care.

Medicines were safely managed. Medicines administration record (MAR) charts were accurately completed, medicines were safely administrated and when people received their medicines 'as and when required' the correct protocols were in place.

The provider demonstrated they learnt lessons when things went wrong and they encouraged continuous improvements.

Effective infection prevention and control (IPC) policies and procedures were in place and the service was following best practice and Government guidance in relation to the management of COVID-19 and other infections.

Quality control systems were effective in identifying issues within the service. When issues were identified during audits, the provider developed effective action plans to improve care and drive continuous learning.

Care records were person-centred and contained sufficient information about people's preferences, specific routines, their life history and interests.

People and their relatives were involved in developing and reviewing their care plans and risk assessments. People's relatives and staff felt they were able to contribute to the development of the service.

The provider and management team had good links with the local communities within which people lived.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk