Oak Manor

At our last inspection, this service was rated good. At this inspection the service remains good.

People were safe being supported by a staff team who understood how to safeguard them from abuse. Risk assessments and care plans detailed how to keep people safe and were thorough for the most part. There were enough staff to support people safely and staff had the training they needed to meet people’s support needs. People were supported safely with their medicines although audits in this area needed strengthening. The management team assessed people’s needs before they used the service and people had positive experiences as a result. Staff helped people stay healthy and have good outcomes in relation to their health and wellbeing. People were supported in line with the Mental Capacity Act (MCA).

Staff were kind and caring and people and relatives were positive about their/ their family member’s support. People were supported have choice and maintain their independence if they chose to do so. For the most part care plans were personalised and detailed. Some improvements could be made to the way in which staff recorded how people were being supported, particularly in relation to when they were upset or whether they enjoyed social opportunities. People and relatives were supported to feed back about the service. Staff knew people well and supported them in line with their preferences and interests. The registered manager and management team were compassionate, taking the time to make sure people and staff felt well supported. Audits and governance measures were effective in monitoring the quality of the service and driving improvements where these were necessary. The culture at the service was positive for the most part and staff were dedicated to helping people have the best experiences of care they could have.