Crystal Court
- Care home
- 60 beds
- Nursing care
- Dementia care
- Registered since 2017
- North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
149 of 181
rated care homes in North Yorkshire are rated Good, like this one.
Crystal Court: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Vida Grange Outstanding, 0.4 miles away
- RI Larchfield Manor Requires improvement, 1 mile away
- G Foresight Residential Limited - 66 Leeds Road Good, 1.2 miles away
- G St Anne's Community Services - Norfolk Road Good, 1.2 miles away
- G Ashfield Court - Harrogate Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 21 April 2021. Quoted under the Open Government Licence.
Crystal Court is a care home providing personal and nursing care to up to 60 people aged 65 and over, some of whom are living with dementia. At the time of the inspection, 46 people lived at the service. The service is set over two floors with three units.
Read the rest of CQC's summary
We found the following examples of good practice.
An area within the home had been adapted to accommodate visitors, in line with current guidance. COVID- 19 guidance for visitors was available in different languages to facilitate compliance.
The area used for staff breaks was large and well ventilated to reduce transmission.
Infection prevention and control (IPC) procedures were clear and followed by staff. All staff were trained in safe IPC practices.
A regular programme of testing for COVID-19 was in place for staff and people who lived in the service. There had been a good uptake of residents receiving the COVID-19 vaccine.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Mandy Scott
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 21 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Highgate Care Services (Yorkshire) LTDBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 10769083 (opens Companies House)
Highgate Care Services (Yorkshire) LTD runs 7 services, all in Yorkshire and the Humber. 4 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Highgate Care Services (Yorkshire) LTD
- G Priestley Good. Care home, Kirklees
- G The Sycamores Good. Care home, Wakefield
- G York House Good. Care home, Kirklees
- RI Highfield Care Centre Requires improvement. Care home, Leeds
See all 7 services run by Highgate Care Services (Yorkshire) LTD
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Crystal Court provide nursing care?
- Yes. The Care Quality Commission lists Crystal Court as a care home with nursing.
- How many beds does Crystal Court have?
- The Care Quality Commission's register lists 60 beds at Crystal Court.
- When was Crystal Court last inspected?
- The Care Quality Commission's latest rating for Crystal Court was published on 25 February 2020.
- Who runs Crystal Court?
- Crystal Court is run by Highgate Care Services (Yorkshire) LTD. It runs 7 services, all in Yorkshire and the Humber.
- What is Crystal Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2020.
Contact
- Phone
- 01423 810627
- Address
- Pannal Green, Pannal, Harrogate, HG3 1LH Map (opens Google Maps)
Compare nearby
- O Vida Grange Outstanding, 0.4 miles away
- RI Larchfield Manor Requires improvement, 1 mile away
- G Foresight Residential Limited - 66 Leeds Road Good, 1.2 miles away
- G St Anne's Community Services - Norfolk Road Good, 1.2 miles away
- G Ashfield Court - Harrogate Good, 1.6 miles away