Briarscroft Residential Care Home

We found the following examples of good practice.

All staff wore masks and visors in line with current government guidance for Personal Protective Equipment (PPE). Staff changed into and out of their uniform in the workplace to minimise the spread of infection.

Staff had received training on the signs, symptoms and management of COVID-19. Training to don and doff PPE had also been completed by all staff. PPE stations were located throughout the home.

The provider had installed a visiting pod so visits to people who lived at the home could take place safely. A testing station had been set up outside the pod. Visitors could complete screening and Lateral Flow testing prior to their visit without accessing the care home.

Video and phone calls were utilised to promote people's communication with family and friends. In addition to the group activities the provider employed Wellbeing Assistants to spend time with people on an individual basis to promote wellbeing.

All staff had access to the internal employee wellbeing scheme and a staff member was appointed as the wellbeing champion should any staff member need support.

Staff were cohorted and allocated to each of the zoned units within the home to minimise the risk of spreading infection throughout the home. When people were required to isolate in their rooms the provider increased the number of staff in each unit to ensure people's needs were met.

The five questions we ask about services and what we found