St Catherines Nursing Home

People were safeguarded from the risk of abuse. Staff understood how to protect people and raised concerns when appropriate. The management team analysed accidents and incidents to identify trends and patterns. The registered manager continually looked for learning opportunities and made changes to improve practice.

Risks associated with people’s care were identified but not always managed effectively to keep people safe. We found care plans did not always reflect people’s current needs and lacked detail preventing effective review. We identified some concerns with the environment and infection control. Following our visit the registered manager took action and addressed these areas.

There appeared to be sufficient staff available to meet people's needs during our observations. However, we observed staff were task orientated and spent time on handheld devices updating records. The registered manager assured us this was due to new staff and updates to the system, which staff were becoming familiar with. People told us staff were friendly and approachable. People had access to an activity co-ordinator who provided and arranged social stimulation and events.

Information was provided to people and relatives and displayed throughout the home. The provider had a complaints procedure and took action to address concerns raised with them.

Governance and oversight of the service was improving; the registered manager had identified shortfalls and was working with staff to embed new systems into practice. Most staff we spoke with felt listened to, respected and valued. The registered manager was aware of all the issues we had identified and had an improvement plan in place.