South Park Care Home

Staff were appropriately trained and received ongoing support from the management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring towards people. People told us the staff were always available to support their needs. Staff had clear knowledge of people's diverse needs which was clearly recorded within peoples care plans. People were treated with respect, dignity, and supported to maintain their independence.

People chose how they wished to spend their time. The service had recently adopted an interactive activities program which people could access as they wished. Complaints were managed well and people receiving end of life care received compassionate care and support.

The provider, registered manager and staff promoted person-centred care and placed people's wellbeing at the heart of their work. Quality assurance systems in place, monitored the service effectively and drove improvements when they were needed. Lessons learnt were used as learning opportunities to continuously develop the service.