St Helens Care Home
- Care home
- 40 beds
- Nursing care
- Dementia care
- Registered since 2020
- West Auckland, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
117 of 136
rated care homes in County Durham are rated Good, like this one.
St Helens Care Home: inspection record
Rated Good in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Devonshire House Good, 0.6 miles away
- – Laurel Place Not yet rated, 0.8 miles away
- G Barrington Lodge Good, 1.6 miles away
- G Sandringham Care Home Good, 1.7 miles away
- G Thornfield Grange Good, 1.8 miles away
About the service
From the Care Quality Commission's inspection report published 29 May 2021. Quoted under the Open Government Licence.
St Helens Care Home is a care home providing nursing and personal care to older people, people living with dementia, people with mental health conditions and people who misuse drugs and alcohol. The home accommodates up to 40 people across two units in one adapted building. One of the units specialised in providing care for people living with dementia. At the time of the inspection 36 people were living at the service.
What inspectors found
People spoke positively about the care they received. Staff treated people with dignity and respect. We saw lots of examples of kind and caring interactions during our visit.
Read the rest of CQC's summary
Medicines were managed safely. Risks to people were assessed and addressed. Staffing levels were monitored, and staff were safely recruited. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Staff received training, supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. The environment had been adapted to meet people's needs.
Care was personalised and regularly reviewed. A range of activities took place, which people enjoyed. The provider had a complaints process which was shared with people and relatives.
Good governance systems were in place. The registered manager and provider monitored the service to see if improvements could be made. Feedback was sought and acted on.
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Suzanne Goodwin
- Registered with the CQC since
- What it provides
- Care home service with nursing, Residential substance misuse treatment and/or rehabilitation service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 29 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Marton Care Homes LtdBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 12478901 (opens Companies House)
Marton Care Homes Ltd runs 11 services in England, 7 of them in the North East. 11 are rated Good or Outstanding.
Other services run by Marton Care Homes Ltd
- G Botham Hall Good. Care home, Kirklees, Yorkshire and the Humber
- G Dene Grange Care Home Good. Care home with nursing, Northumberland
- G Elizabeth Fleming Care Home Good. Care home with nursing, Sunderland
- G Elm Bank Care Home Good. Care home, Northumberland
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does St Helens Care Home provide nursing care?
- Yes. The Care Quality Commission lists St Helens Care Home as a care home with nursing.
- How many beds does St Helens Care Home have?
- The Care Quality Commission's register lists 40 beds at St Helens Care Home.
- When was St Helens Care Home last inspected?
- The Care Quality Commission's latest rating for St Helens Care Home was published on 29 May 2021.
- Who runs St Helens Care Home?
- St Helens Care Home is run by Marton Care Homes Ltd. It runs 11 services in England, 7 of them in the North East.
- What is St Helens Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 May 2021.
Contact
- Phone
- 01388 606093
- Address
- 6 Manor Road, St. Helen Auckland, Bishop Auckland, DL14 9DL Map (opens Google Maps)
Compare nearby
- G Devonshire House Good, 0.6 miles away
- – Laurel Place Not yet rated, 0.8 miles away
- G Barrington Lodge Good, 1.6 miles away
- G Sandringham Care Home Good, 1.7 miles away
- G Thornfield Grange Good, 1.8 miles away