Gracious Healthcare Services Ltd

Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and their relatives told us they felt the service was safe and met their identified needs. People were protected from abuse because systems were in place to keep people safe from risk of avoidable harm. Staff were aware of their responsibilities to keep people safe from abuse. Risks had been assessed with enough staff members available to support people safely. People's medicines were managed safely. Staff followed infection control guidance and had access to personal protective equipment. There were processes in place to investigate complaints or incidents to reduce risk of reoccurrences.

People's care and support was planned in partnership with them and persons close to them and risk assessments were regularly reviewed and updated. Staff received induction training. People were supported by trained staff who were knowledgeable about people's individual needs and had the skills and knowledge to support them safely. Staff sought people's consent and encouraged people to make their own decisions. Where appropriate, staff supported people safely with nutritional and hydration needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew people well. People's individual needs were respected and staff supported people with dignity and respect.