Alpha Care and Support Services Limited
Home care, Ealing
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Alpha Care and Support Services Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017, then Requires improvement in 2023, then Good in August 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 14 months ago.
What inspectors found
From the Care Quality Commission's assessment published 12 August 2025 (assessment visit 14 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 May to 12 June 2025. Alpha Care and Support Limited is a domiciliary care service registered to provide personal care to people living in their own homes and to also provide a supported living service. It is the only branch of Alpha Care and Support Services Limited, a privately run organisation. At the time of the inspection there were two people using the service. They were adults with a learning disability who lived in supported living settings one a home for 3 people and the other a flat.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.Where people lacked capacity , the staff involved those close to to people they supported to help reach the best decisions on their behalf. However, although people’s capacity was assessed we did not see how people participating in decisions about their care was recorded. We talked to the provider about the necessity of this and received assurances they were working with people and their next of kin and local authoriites to resolve this.
People’s care plans were well written and were from the perspective of the person supported. Plans detailed how to support people with their care, their wishes and preferences and how to manage their anxieties.
People were treated with kindness and compassion. Staff protected their privacy and dignity and treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The service supported staff wellbeing.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question as requires improvement. At this assessment the rating has changed to good. This meant the service was well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 513, Crown House, North Circular Road, London, NW10 7PN |
|---|---|
| Neighbourhood | North Acton, Ealing |
| Phone | 020 8965 7209 |
| Website | www.alphacareandsupport.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 8 September 2023 (opens the Care Quality Commission website) Latest assessment published 12 August 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Alpha Care and Support Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04538153 (opens Companies House) |
Nearest alternatives
- G Allura Care Ltd Home care, less than 0.1 miles awayGood
- RI Areys Care Home care, less than 0.1 miles awayRequires improvement
- RI Exodus Homecare Agency Home care, less than 0.1 miles awayRequires improvement
- G H+B Homecare Services Home care, less than 0.1 miles awayGood
- G Immediate Quality Care (IQC) LTD Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Alpha Care and Support Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alpha Care and Support Services Limited.
- When was Alpha Care and Support Services Limited last inspected?
- The Care Quality Commission's latest rating for Alpha Care and Support Services Limited was published on 12 August 2025.
- Who runs Alpha Care and Support Services Limited?
- Alpha Care and Support Services Limited is run by Alpha Care and Support Services Limited.
- What is Alpha Care and Support Services Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.