Exodus Homecare Agency

Exodus Homecare Agency is a domiciliary care agency providing personal care in people's own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection the agency was providing a service to five younger and older adults some of whom were living with dementia and some who had a disability.

We found that the not all staff recruitment was undertaken in a robust manner because the provider allowed staff to work prior to references being received. However, all other recruitment checks were undertaken. At the time of our inspection the provider had a limited team of care workers, however care calls were met because the nominated individual worked with people in their homes.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Most people using the service had capacity and had consented to their care and treatment. However, we found one instance where the provider was not working in line with the Mental Capacity Act 2005.