Areys Care
Home care, Ealing
Requires improvement
Rated on
Rating from the Care Quality Commission.
Areys Care: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in August 2026.
The latest rating was published 2 months ago.
How it compares locally
- One of 5 Requires improvement home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 21 August 2026 (assessment visit 27 February 2026). Quoted under the Open Government Licence.
Date of assessment: 2 March to 24 April 2026.
This was the first assessment since the service registered with CQC on 29 May 2023. The service is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the assessment, four people received support. One person was autistic and/or had a learning disability.
Read the full summary
We assessed the service against ‘Right support, right care, right culture’ guidance because the service supported an autistic person and/or a person with a learning disability but was not registered as a specialist service. This helped us judge whether the provider promoted respect, equality, dignity, choice, independence and access to local communities.
Staff delivered day-to-day care with compassion. People and relatives consistently described staff as kind and respectful. Continuity of care helped staff build positive relationships and understand people’s needs. Cultural and language matching also supported communication and trust.
However, we found shortfalls in care records, risk assessments, medicines documentation and management oversight. Care plans were not always personalised. Some records used generic, task-based language and did not clearly describe how staff should support people in line with their preferences. Records did not always include what was important to people, including their interests, routines and personal preferences.
Risk assessments and medicines records were not always detailed, accurate or clear. Changes in people’s needs were not always reflected in records. Governance systems did not identify or address these issues before the assessment. Audits were not completed consistently and did not always show clear follow-up action. Training, supervision and competency checks were not consistently evidenced.
The provider was in breach of regulations relating to person-centred care, safe care and treatment, good governance and staffing.
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Safe
No rating
Safe
Safe – this means evidence was sought that people were protected from abuse and avoidable harm. This was the first assessment since the service registered with CQC on 29 May 2023. This key question has been rated Requires Improvement. The provider was in breach of legal regulations in relation to safe care and treatment and staffing.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
No rating
Effective
Effective – this means evidence was sought that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first assessment since the service registered with CQC on 29 May 2023. This key question has been rated Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring
Caring – this means evidence was sought that people were treated with compassion, kindness, dignity and respect. This was the first assessment since the service registered with CQC on 29 May 2023. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive
Responsive – this means evidence was sought that people’s needs were met. This was the first assessment since the service registered with CQC on 29 May 2023. This key question has been rated Requires Improvement. The provider was in breach of legal regulations in relation to person-centred care.
This meant people’s needs were not always met.
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Well-led
No rating
Well-led
Well-led – this means evidence was sought that leadership, management and governance assured high-quality, person-centred care and promoted an open, fair culture. This was the first assessment since the service registered with CQC on 29 May 2023. This key question has been rated Requires Improvement. The provider was in breach of legal regulations in relation to good governance.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 21 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 August 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 21 August 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 21 August 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Suite 209 Crown House, North Circular Road Park Royal, London, NW10 7PN |
|---|---|
| Neighbourhood | North Acton, Ealing |
| Phone | 020 7101 3985 |
| Website | www.areysrecruitment.com |
| Registered manager | Said Hassan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Areys Recruitment Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12291298 (opens Companies House) |
Nearest alternatives
- G Allura Care Ltd Home care, less than 0.1 miles awayGood
- – Alpha Care and Support Services Limited Home care, less than 0.1 miles awayNo overall rating
- RI Exodus Homecare Agency Home care, less than 0.1 miles awayRequires improvement
- G H+B Homecare Services Home care, less than 0.1 miles awayGood
- G Immediate Quality Care (IQC) LTD Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Areys Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Areys Care.
- When was Areys Care last inspected?
- The Care Quality Commission's latest rating for Areys Care was published on 21 August 2026.
- Who runs Areys Care?
- Areys Care is run by Areys Recruitment Ltd.
- What is Areys Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 August 2026.