Immediate Quality Care (IQC) LTD

At this inspection we found there were improvements and risk assessments were documented, and there were established quality audits, and policies and procedures were in place to manage the service.

Care records were person centred and documented people's needs, preferences and routines. People were supported by staff who knew them well, and who were rarely late. People's cultural and religious needs were understood and catered for by staff.

People were supported to have maximum choice and control of their lives and staff. Staff supported them in the least restrictive way possible and in their best interests. Mental capacity assessments were completed when a person lacked the capacity to make decisions about their care and treatment.

People and relatives were positive about the service they received from Immediate Quality Care (IQC) Ltd. People and their relatives knew how to raise any concerns they had.

Staff were safely recruited. They understood their role in safeguarding vulnerable adults. Staff received training, supervision and support so they could carry out their caring role. Medicines were safely managed by the service.

Audits of medicines, care records and daily logs took place. There were additional systems to check the quality of care through spot checks and reviews. We found some minor issues with records during the inspection which were addressed immediately.