Caremark Poole & East Dorset

Caremark Poole and East Dorset is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, there were 45 people using the service. This was a planned assessment of quality statements under the key questions of safe, effective, caring and responsive. The assessment took place between 17 January and 20 January 2025, we visited the office on 17 January 2025. Systems and processes meant people were protected from avoidable harm. There were enough staff, who were recruited safely and had the necessary skills and training to provide care. Risks to people’s wellbeing were identified, assessed and staff worked in safe ways. Safeguarding procedures were in place. People were supported to maintain their independence to keep well. Staff were kind and caring, taking into consideration people’s unique differences. People were supported to retain and improve their independence and were treated with dignity and respect. Consent was sought and people were involved in decisions about their health and wellbeing. If there was a concern a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the Mental Capacity Act 2005 (MCA). We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.