Sunburst House

Staff spoke knowledgably about all aspects regarding safeguarding people. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.

Risks were individually assessed, regularly reviewed, clear and covered all areas of people's health as well as any potential environmental risks. Risks assessments ensured staff were given current guidance and information to enable them to support people safely whilst allowing them to maintain their independence.

People were supported by sufficient numbers of trained, experienced staff to meet their needs. People received support from a consistent team of skilled staff that knew people well and delivered their care in ways people preferred.

Safe recruitment practices were followed. Appropriate checks were completed to ensure that only suitable staff were employed. There was a commitment to developing and supporting staff through regular training, supervisions, observations and appraisals. Staff spoke positively about the training they received which they told us was well delivered and of good quality.

Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed. Clear audit processes were in place to monitor the accuracy of administering and recording medicines.

There were robust procedures in place to ensure people were protected from infections that could affect both staff and people using the service. Staff had completed infection prevention and control training and understood the actions needed to minimise the risk of avoidable harm, including the prevention of avoidable infection. Staff had access to plentiful supplies of Personal Protective Equipment (PPE) and spot checks were in place to ensure staff were following current national guidance regarding the Covid-19 pandemic.

People, relatives, health and social care professionals and staff spoke highly of the registered manager. People felt the service was well led with a commitment to providing person-centred care.

Staff told us, and records showed, there was an open, honest, positive culture. Staff were provided with the training, skills and support to provide care to people which enabled them to live their lives as independently as possible whilst maintaining a good sense of wellbeing and happiness.

Governance systems had been improved. Audits had been revised and were being carried on a monthly basis. The registered manager said they had, "Much better oversight of the service now."

People, relatives, health and social care professionals. and staff consistently spoke of the effective and clear communication they had with the service.