Swallowtail Place
- Home care
- Registered since 2022
- Norfolk, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
The only one
rated Inadequate home care service in Norfolk, out of 115 with a rating.
Swallowtail Place: inspection record
Rated Inadequate in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dimensions Norfolk Domiciliary Care Office (Outstanding, 4.5 miles away) and Leaf Care Services - East and North Norfolk (Good, 7.5 miles away).
Nearest home care services:
- O Dimensions Norfolk Domiciliary Care Office Outstanding, 4.5 miles away
- – Black Swan Homecare Limited Not yet rated, 7.5 miles away
- G Leaf Care Services - East and North Norfolk Good, 7.5 miles away
- G Semy Care Ltd Good, 7.7 miles away
- G NR Care Head Office Good, 7.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 February 2026 (assessment visit 27 October 2025). Quoted under the Open Government Licence.
Date of assessment 11 November 2025 to 15 December 2025. Swallowtail Place is an independent living scheme in Acle, Norfolk providing care and support to tenants who live in their own self-contained apartments within the scheme. The scheme has 58 apartments in total with one and two-bedroom options available. At the time of the assessment, the service was providing regulated activity of ‘personal care’ to 44 people within their flats. This was the first assessment of this service, prompted by a review of the information we held about this service. This included concerns raised regarding poor care people were receiving, and poor governance within the organisation. The provider is commissioned to provide personal care at the location for 24 hours a day.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
We carried out unannounced visits to the registered office within the site on 11 November 2025 and 19 November 2025. We looked at all 5 key questions with all quality statements being assessed. We found that Swallowtail Place was providing an inadequate service to the people who used it and was not meeting its regulatory obligations. This assessment found the provider to be in breach of two legal regulations relating to safe care and treatment, and governance. The provider did not have an effective quality assurance and governance system in place, which had resulted in shortfalls that placed the people who used the service at risk of harm. Peoples risks had not all been identified and mitigated, and where risks had been identified, their management was poor. Lack of immediate action following falls meant that a person continually came to harm. Care plans did not demonstrate people received person-centred care, and they did not contain enough information for staff to be able to provide care and support that was safe, consistent, and effective.
The provider’s governance system was not robust enough and failed to identify the shortfalls found at this assessment. For example, where quality audits had been completed, these failed to demonstrate they were meaningful and effective. Medication audits reviewed had not identified the medication errors we found during the assessment. We asked the provider for an action plan in response to the concerns found at this assessment on 13 November 2025. The provider sent a robust action plan to address the shortfalls and mobilised a team of experienced managers and directors to support the service to drive urgent improvement. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated Inadequate.
This meant people were not safe and were at risk of avoidable harm. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated inadequate.This meant there were widespread and significant shortfalls in people’s care, support, and outcomes. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. This is the first assessment for this service. This key question has been rated Requires Improvement. This meant people did not always feel well-supported, cared for, or treated with dignity and respect. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated inadequate. This meant services were not planned or delivered in ways that met people’s needs. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management, and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for service. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not ensure the delivery of high-quality care.The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Inadequate on 24 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 24 February 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 24 February 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Inadequate on 24 February 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Norse Care (Services) LimitedBrand: Norse Care (Services) Limited
- Ownership type
- Organisation
- Companies House number
- 07445495 (opens Companies House)
Norse Care (Services) Limited runs 18 services, all in the East of England. 14 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Norse Care (Services) Limited
- O Munhaven Outstanding. Care home, Norfolk
- O Westfields Outstanding. Care home, Norfolk
- G Beauchamp House Good. Care home, Norfolk
- G Bishop Herbert House Good. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Swallowtail Place provide nursing care?
- The Care Quality Commission's register does not list nursing care for Swallowtail Place.
- When was Swallowtail Place last inspected?
- The Care Quality Commission's latest rating for Swallowtail Place was published on 24 February 2026.
- Who runs Swallowtail Place?
- Swallowtail Place is run by Norse Care (Services) Limited. It runs 18 services, all in the East of England.
- What is Swallowtail Place's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 24 February 2026.
Contact
- Phone
- 01493 923149
- Address
- Bridewell Lane, Acle, Norwich, NR13 3FU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dimensions Norfolk Domiciliary Care Office (Outstanding, 4.5 miles away) and Leaf Care Services - East and North Norfolk (Good, 7.5 miles away).
Nearest home care services:
- O Dimensions Norfolk Domiciliary Care Office Outstanding, 4.5 miles away
- – Black Swan Homecare Limited Not yet rated, 7.5 miles away
- G Leaf Care Services - East and North Norfolk Good, 7.5 miles away
- G Semy Care Ltd Good, 7.7 miles away
- G NR Care Head Office Good, 7.7 miles away