Conquest Care and Support Agency LTD

Conquest Care and Support Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection 54 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

During the inspection we found risk assessments were not always robust enough and medicines were not always managed safely. Safe recruitment practices were not always followed to help ensure staff were suitable to support the people who used the service. Care workers did not always arrive at the agreed call times.

Recording systems were not robust enough to monitor and mitigate the risks relating to the health, safety and welfare of people using the service. Additionally, systems were either not in place or robust enough to demonstrate service improvement was effectively managed.