Aspen Gardens
- Home care
- Dementia care
- Registered since 2025
- Stockton-on-Tees, North East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
First rated Requires improvement in 2017, most recently Good in May 2026.
5 months
since the latest rating was published.
100%
of rated home care services in Stockton-on-Tees are Good or Outstanding (95% across the North East, 88% across England).
Aspen Gardens: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Reablement Service (Good, 0.5 miles away) and Outreach Teeside (Good, 0.9 miles away).
Nearest home care services:
- – Kays Recruitment LTD Not yet rated, 0.1 miles away
- G Reablement Service Good, 0.5 miles away
- G Outreach Teeside Good, 0.9 miles away
- G Advantage Healthcare - Tees Valley Good, 1.1 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 May 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 16 March 2026 to 3 April 2026. Aspen Gardens is a care at home service providing support to adults of all ages in an extra care living scheme. People had their own apartments or bungalows and access to a range of communal facilities. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. This was a planned assessment due to the length of time since the service was registered. We reviewed all quality statements. We gave the provider short notice to ensure management were available when we visited the office.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We found people received safe care and were happy with the service provided by Aspen Gardens. However, recruitment checks were not consistent, and some staff had incomplete recruitment files. Audits had not recognised and remedied this; we raised this with the registered manager, and they took some immediate improvement actions.
Medicines were managed safely. Risks to people's care were assessed and well managed. There were appropriate processes and procedures in place to safeguard people from abuse and neglect. There was a system in place to ensure accidents and incidents were reported, recorded and actioned. People received care that was centred around their needs. Staff knew about people's needs and preferences. The provider monitored the consistency of visits, which mostly happened as planned, and had acted to further improve timings. People's communication needs were assessed and plans put in place to ensure staff understood people’s preferred means of communication. Relevant healthcare professionals were involved and contacted, such as district nurses, GPs and social workers.
Staff told us they felt supported by the management team. Supervisions and appraisals were taking place. Staff told us they enjoyed working at the service and their wellbeing was supported. Staff had the appropriate training for their roles. There were several quality assurance processes in place, and most had been effective. However, they had not identified the issues with recruitment files. Audits fed into monitored action plans which helped drive improvements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kelly Hazlett
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hales Group LimitedBrand: Hales Group Ltd
- Ownership type
- Organisation
- Companies House number
- 03756814 (opens Companies House)
Hales Group Limited runs 23 services in England, 4 of them in the North East. 9 are rated Good or Outstanding and 14 have no rating yet.
Other services run by Hales Group Limited
- G Hales Group Limited - Grimsby Good. Home care, North East Lincolnshire, Yorkshire and the Humber
- G Hales Group Limited - Hull Good. Home care, Hull, Yorkshire and the Humber
- G Hales Group Limited - Peterborough Good. Home care, Peterborough, East of England
- G Hales Group Limited - Rotherham Good. Home care, Rotherham, Yorkshire and the Humber
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Aspen Gardens provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aspen Gardens.
- When was Aspen Gardens last inspected?
- The Care Quality Commission's latest rating for Aspen Gardens was published on 19 May 2026.
- Who runs Aspen Gardens?
- Aspen Gardens is run by Hales Group Limited. It runs 23 services in England, 4 of them in the North East.
- What is Aspen Gardens's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01642 638984
- Address
- George Stephenson Boulevard, Hardwick, Darlington Lane, Stockton-on-tees, TS19 8BG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Reablement Service (Good, 0.5 miles away) and Outreach Teeside (Good, 0.9 miles away).
Nearest home care services:
- – Kays Recruitment LTD Not yet rated, 0.1 miles away
- G Reablement Service Good, 0.5 miles away
- G Outreach Teeside Good, 0.9 miles away
- G Advantage Healthcare - Tees Valley Good, 1.1 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 1.2 miles away