Comfort Call - Astley Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Incidents that involved contacting the housing provider to report faults were not always clearly recorded. We have made a recommendation about the provider reviewing their documentation processes in relation to reporting faults.

Staff told us about the pressures they had experienced and the need for more staff to support their workload. We have made a recommendation about the provider reviewing their staffing structures.

Governance systems required improvement. Staff told us there was a lack of presence form the registered manager and support from the wider management team in the care co-ordinator's absence. Robust monitoring and auditing systems were not in place. We received mixed feedback from people and their relatives about the service and care.

Staff received appropriate safeguarding training and had a good understanding of how to safeguard people. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. We were assured that the provider was working with the housing provider in relation infection prevention and control.