Supreme Care Services Limited

Supreme Care Services Limited (Greenwich) is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of this inspection the agency was providing a service to 54 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

During this inspection, we found some risk assessments contained limited information on what the potential risks were to people's safety and measures in place to mitigate the risks. Although the majority of people and relatives told us staff were punctual, there was some feedback where this was not the case. Feedback received also showed instances where staff did not always follow appropriate infection control practices. There were systems in place to monitor the quality of service, however some feedback indicated improvement was needed with communication.

The majority of people and relatives spoke positively about the quality of service they received. They told us they felt safe and staff knew their needs well. The provider had systems in place to record and respond to accidents and incidents. Any lessons learnt were used as opportunities to improve the quality of service.