We Care Agency Ltd

We Care Agency Limited is a domiciliary care agency and is registered to provide personal care to people living in their own homes. At the time of our inspection, the agency was providing a service of personal care to 7 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People felt safe, there were processes in place to safeguard people from abuse. There was guidance for staff to keep people safe from harm. One relative said, "Staff are well trained and we would speak to the managers if we had any concerns." Staff wore appropriate personal protective equipment (PPE) such as face masks, disposable gloves and aprons. Staff understood their responsibilities and could recognise and report abuse.

People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.