St Michaels Support & Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 22 people receiving a regulated activity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received regular support and guidance through supervision and appraisal. People told us that they were well supported to plan, shop and cook their own meals and that staff discussed healthy eating with them.

People received person centred care and people's care records supported this. Staff understood that each person was different and this was reflected in records, observations and discussions with care staff. There were systems in place for people and relatives to complain or raise concerns. We observed kind and caring interactions between people and staff during the inspection. Staff used respectful language when talking about people both verbally and in records.

There were systems in place to ensure that the manager had good oversight of the nine schemes. People and relatives were encouraged to give feedback using surveys, suggestion boxes and residents' meetings. Staff were positive about the support they received from the management team. The service worked well in partnership with other agencies for the wellbeing of each person.