Southway
- Care home
- 42 beds
- No nursing
- Dementia care
- Registered since 2014
- Bedford, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 69
rated care homes in Bedford are rated Requires improvement, like this one.
Southway: inspection record
Rated Requires improvement in September 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lillibet Lodge (Good, 1.1 miles away) and Bushmead Court Residential Home (Good, 1.1 miles away).
Nearest care homes:
- RI Loveys Lodge Requires improvement, 1 mile away
- RI The Crown Requires improvement, 1.1 miles away
- G Lillibet Lodge Good, 1.1 miles away
- G Bushmead Court Residential Home Good, 1.1 miles away
- G Waterloo House Care Home Limited Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 September 2022. Quoted under the Open Government Licence.
Southway is a residential care home providing personal care for up to 42 people. The service provides support to older people most of whom were living with different types of dementia. At the time of our inspection there were 40 people using the service.
What inspectors found
We found there were shortfalls with how the managers and provider responded to accidents and injuries. Investigations were not thorough with safeguarding referrals made to promote people's safety. Actions were not considered and taken to try and reduce the risk of the injury happening again. Risk assessments lacked details and staff did not always have clear plans to follow. There was also a lack of care planning around some people's medicines to ensure staff had all the relevant information at hand to guide their actions.
Read the rest of CQC's summary
There were shortfalls with plans and drills related to fire safety. We were not confident at times there was enough staff or staff had the right support to spend time with people, talking with them and responding to them when they needed support. Parts of the home and people's rooms needed decorating, but there was no plan in place to do this.
The registered manager and provider were not carrying regular audits and checks on the quality of the care people experienced. Audits were not effective or not taking place to see what was happening in key areas and consider if changes needed to happen.
People were not always supported to have maximum choice and control of their lives. Staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
People felt happy living at the home. One person said, "No washing up, no ironing, a life of comfort. No one has upset me so far." Another person said, "Staff are nice here, its ok."
People's relatives were confident their loved ones were safe, and staff had got to know them. Relatives spoke of being made to feel welcomed by staff.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 September 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 September 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jakub Tryzna
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bedford Borough Council
- Ownership type
- Organisation
Bedford Borough Council runs 8 services, all in the East of England. 5 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Bedford Borough Council
- G Assessment and Enablement Team Good. Home care, Bedford
- G George Beal House Good. Care home, Bedford
- G Parkside Good. Care home, Bedford
- G Puttenhoe Good. Care home, Bedford
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Southway provide nursing care?
- No. The Care Quality Commission lists Southway as a care home without nursing.
- How many beds does Southway have?
- The Care Quality Commission's register lists 42 beds at Southway.
- When was Southway last inspected?
- The Care Quality Commission's latest rating for Southway was published on 1 September 2022.
- Who runs Southway?
- Southway is run by Bedford Borough Council. It runs 8 services, all in the East of England.
- What is Southway's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 September 2022.
Contact
- Phone
- 01234 267737
- Address
- 290 London Road, Bedford, MK42 0PX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lillibet Lodge (Good, 1.1 miles away) and Bushmead Court Residential Home (Good, 1.1 miles away).
Nearest care homes:
- RI Loveys Lodge Requires improvement, 1 mile away
- RI The Crown Requires improvement, 1.1 miles away
- G Lillibet Lodge Good, 1.1 miles away
- G Bushmead Court Residential Home Good, 1.1 miles away
- G Waterloo House Care Home Limited Good, 1.1 miles away