London Care (Raynes Park)

London Care Raynes Park is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community, in six London Boroughs. At the time of the inspection the service was providing personal care for 151 people. The range of people the provider is registered to give support to includes care for older people, people with dementia, learning disabilities or autistic spectrum disorder, mental health, and physical disabilities.

The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received a safe service and staff had a safe environment to work in. The provider had enough, appropriately recruited staff available to meet people's needs. This meant people were supported to enjoy their lives in a safe way. The provider assessed and recorded risks to people and staff, and they monitored and updated them, as required. The provider reported, investigated and recorded accidents, incidents and safeguarding concerns, appropriately. Medicines were safely administered, by trained staff and people prompted to take their medicines, if required. Infection control procedures were followed.

The provider had an open, honest and positive culture with an identifiable management structure and leadership. There was a clearly defined vision and values that staff understood and followed. The provider identified areas of responsibility and accountability, that staff were enabled and prepared to take responsibility for. They were comfortable reporting any concerns they may have, in a timely fashion. The provider regularly contacted people and their relatives when reviewing the quality of the service provided and made changes to improve the care and support people received. This was in a way that best suited people. The provider established working partnerships that promoted people's participation and reduced social isolation. Registration requirements were met.